Average Reviews:
(More customer reviews)I purchased the Danze Sonora Single-Handle Kitchen Faucet Chrome with Satin Nickel Accents, #D404554CSN for my home. Installation was straightforward and the directions were clear. Danze does not attach the hot and cold water lines to the faucet. Rather they are packaged separately and must be installed by the user. I assume it is done to save shipping space but the design, in my opinion, is an invitation to leaking problems in the future. I installed the faucet and checked for leaks. There did not appear to be any.
However, five days later I noticed water under the sink from the faucet. I immediately called Danze customer service and they diagnosed the problem as a faulty ceramic cartridge. I also requested and Danze provided new hot and cold water supply line copper pipes. I received only the supply lines and replaced them which required totally removing and reinstalling the faucet. I had to remove the washers from my existing supply lines and put them onto the new supply lines. It still leaked.I again called Danze customer service. I advised them of the continuing leak and the non receipt of the ceramic cartridge replacement. They sent the cartridge and a trim piece that was likely to be damaged in installing the cartridge to me by one day delivery. I installed the new cartridge which, thankfully, did not require removal of the faucet. The faucet still leaked. I called customer service for the third time and was told that "Sometimes faucets like cars can turn out to be lemons". Danze sent me a new faucet. I removed the faulty leaking faucet and installed the new faucet today. The new faucet appears to bend to the right slightly which was not an issue with the first one. After installing it, I tested for leaks. When testing for leaks, I found that the hot and cold lines appeared to be crossed. I assumed I had improperly placed the supply lines into the wrong inputs. To repair this problem required completely removing the faucet (for now the third time). When I removed the faucet I was astonished to see that the mistake was not mine. Rather the hot and cold inputs had been mislabeled and reversed on the faucet by Danze which caused at least another hour of aggravation. I reinstalled the faucet and retested for leaks. So far (knock on wood), the leak problem appears to be gone although there hasn't been enough time elapsed to categorically affirm that the problem has been fixed.
On the positive side, the faucet, even with the slight bend is beautiful. I also found Danze customer service to be very helpful and responsive despite the original short shipment.
On the negative side, Danze quality control needs to ensure that the faucets they sell are reliable. Danze is a premium brand and, as such, its products should exhibit premium quality. I have purchased and installed a great number of faucets from various manufacturers and I have never encountered the problems that I did with this Danze faucet. While it is indeed possible that I got the one "lemon" in Danze's product line, my experience was not positive. Not only was the first faucet faulty, the second one had the input valves mislabeled.
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